|1. Recipient Signature
- For security reasons, deliveries may require a signature upon receipt of order.
- If you will not be at your usual address during normal office hours you can provide us with an alternative delivery address where someone will be available to sign for your parcel.
- If you are unable to sign for your parcel, you should receive a card with written information on where and when you should collect it.
- If you do not collect your parcel within a specified time frame (usually 7 days or after 3 delivery attempts), the parcel will be returned to us and you will need to arrange with us for a new delivery and TOP UP THE COSTS incurred in resending the parcel.
2. Delivery Lead Time
- We will ship your order within 3-5 WORKING DAYS upon receipt of payment.
- We will pack the parcel upon receipt of your payment.
- If the item/items sold before the payment is received, we will refund you the same value amount.
3. Malaysia Local Shipping
- We are using KTM and Pos Laju courier service
a. Klang Valley: FREE delivery with purchase above RM 300.00 (3-7 Working Days)
b. Peninsular Malaysia: FREE delivery with purchase above RM 350.00 (3-7 Working Days)
c. Sabah, Sarawak, Labuan (10-12 Working Days)
- Self Collection
a. You can collect yourself at our spice shop:
No. 31, Jalan SS21/60, Damansara Utama,
47400 Petaling Jaya, Selangor Darul Ehsan, Malaysia
b. Order and payment must be made at least 1 day earlier.